With the SATA Loyalty Program coins & more, SATA rewards loyal customers with SATA coins that can be exchanged for valuable rewards.
SATA coins are collected by scanning a Loyalty QR code located in a shrink-wrapped booklet on the packaging of SATA RPS multi-purpose cups.
For nozzle sets and other selected spare parts, an insert with QR code is included in the packaging.

During selected periods, customers benefit from promotions exclusively for participants of the SATA Loyalty Program coins & more, for example additional coins with every scan, reduced SATA coin prices in the SATA Loyalty Shop or raffles featuring exclusive prizes.

SEE CONDITIONS OF PARTICIPATION

A registration for the program is done via the SATA Loyalty App.
You can download the SATA Loyalty App here:
GOOGLE PLAY STORE
APPLE STORE

The SATA Loyalty App is completely free to use.

The app is available in the following countries:

Germany, Austria, Switzerland, USA, Mexico, Canada, Italy, Spain, France, Great Britain, Ireland, Czech Republic, Slovakia, Belgium, Netherlands, Australia, Denmark, Finland, Sweden, Norway, Poland, Luxembourg, Croatia, New Zealand and Portugal.

If you don’t wish yourself or any of your employees to participate, your company can waive registration and carry out a general deregistration via SATA, which will exclude all employees in your company from participation. 

TO THE EXCLUSION FORM

Participants can end participation in the SATA Loyalty Program coins & more at any time without compliance with a period of notice by means of notification to SATA via the following email address, LOYALTY@SATA.COM, stating the necessary data in this respect (name, company, e-mail address from which the registration was made) or by de-registering in the SATA Loyalty App or on SATA Loyalty Website WWW.SATA.COM/COINS-AND-MORE-LOGIN in the account profile using the valid password. In doing so, the participant chooses between two options:

a.) Immediate deletion of all personal data.
Reactivation of the account and allocation of the last account balance is then no longer possible.

b.) Deactivation of the account for a maximum of 3 years by sending an e-mail by the participant to LOYALTY@SATA.COM.
Reactivation of the account and allocation of the last account balance is still possible for three years. However, SATA coins may expire during this period.

In order to reactivate an account, the participant can send a message to SATA at LOYALTY@SATA.COM stating the data required for this purpose (name, company, company address and company e-mail address via which the registration was made). After the three-year deactivation period has expired, the personal data will be deleted irreversibly and it will no longer be possible to allocate the last account balance.

You need the SATA Loyalty App to collect SATA coins. It is available in the App Store and the Google Play Store.

You can download the SATA Loyalty App here:
Google Play Store
Apple Store

Sign in to the app with your personal details and you're all set to go.

Now start the scan function in the app (scan icon in the table bar below), confirm that you have the authorization to scan and hold the camera over the Loyalty QR code. It will be automatically recognized and you will be credited SATA coins to your account in the SATA Loyalty App. Please note that a Loyalty QR code can only be scanned once.

If a QR code can’t be scanned, this can be due to various reasons:

1. You may not be scanning the correct QR code
There is a shrink-wrapped booklet on the outside of each RPS multi-purpose cup carton. Open this to reveal the correct Loyalty QR code.
Please note that there may be a booklet on the outside of the pallet. The QR code inside is invalid.
There is also a QR code on the front of the booklet. This is not part of the SATA Loyalty Program coins & more and can’t be scanned.

2. The QR code has already been scanned and the SATA coins have already been awarded
Please note that each Loyalty QR code can only be scanned once.

3. The code has expired
Codes that are more than 3 years old are invalid and cannot be scanned.
SEE CONDITIONS OF PARTICIPATION

4. There is a technical problem
SATA RPS Multipurpose Cup
Please send a photo of the front of the booklet and a second photo of the inside with the Loyalty QR code by e-mail to loyalty@sata.com. The SATA Loyalty Team will review your case and credit any applicable SATA coins.
Nozzle sets and spare parts
Please email a photo of the Loyalty QR code in the enclosure along with the invoice for the product to LOYALTY@SATA.COM. The SATA Loyalty Team will check your case and credit the SATA coins if necessary.

SATA RPS Multipurpose Cup
On the outside of each RPS multipurpose cup carton is a shrink-wrapped booklet. Open this to reveal the correct Loyalty QR code.
Please note: there may be a booklet on the outside of the pallet. The QR code inside is invalid.
In addition, there is also a QR code on the front of the booklet, this is not part of the SATA Loyalty Program coins & more and cannot be scanned.

Nozzle sets and spare parts
Open the SATA product and remove the enclosure. Now open the adhesive label of the enclosure and unfold it. The scannable Loyalty QR code is located on the inside, right side.

No, SATA paint spray guns are not equipped with a Loyalty QR Code that can be scanned with the SATA Loyalty App.

Once your SATA coins are credited to your SATA coin account, they remain valid for 36 months. After this period, your SATA coins expire on 31 December of the corresponding year. SATA informs you in advance by e-mail and push notification (only if you have given consent to push notifications), thus giving you the opportunity to redeem your SATA coins that are about to expire.

Please note: The limited validity of the SATA coins to 3 years had been defined in the conditions of participation since the start of the program in 2017.

As the SATA Loyalty Program coins & more is a customer loyalty program and thus subject to European customs and German legislation, the validity limitation of the SATA coins is mandatory worldwide and thus also in North America.

For economic reasons, SATA is not able to re-credit SATA coins after their expiry.

TO THE PARTICIPATION TERMS AND CONDITIONS

A wide range of rewards awaits you. Choose from over 500 rewards in the categories Home & Garden, Electronics, Tools, Vouchers, Sports & Leisure or from a great variety of SATA products.

Click on the "Rewards" link in the app’s tab bar. You can now select a reward in the SATA Loyalty Shop. Please note that all SATA products will be displayed first.

Select "Filter" in the top left corner to display other shop categories. Aside from SATA products, you can choose from the following categories: Home & Garden, Electronics, Tools, Vouchers, Sports & Leisure.

You can also select rewards by SATA coin price or search directly for an item name.

You will get a list of rewards that match your search criteria. For each reward, you will see a red status bar that shows whether you have enough SATA coins to order the reward. If the bar is complete, you can order the reward via the "Redeem” link.

Please note that the "Redeem" button will not be available until you have enough SATA coins.

In the order view that follows, select the order quantity and, if applicable, the version of the reward, e.g. nozzle size of a SATA spray gun, and confirm your order.
You can still change your delivery address first. Use the “Change delivery address” link for this.

Please note that each reward has to be ordered separately. It isn’t possible to order multiple rewards at the same time.
You will also not receive a confirmation e-mail. The order will be listed under Account/Order history, however. You can always call up the current dispatch status here and, after dispatch, the associated tracking number and tracking link for your order. Note: The tracking number and tracking link may not be displayed when ordering a SATA paint spray gun.

There are two ways in which you can change your delivery address:
1. You can change your data, including your delivery address, under Account/Profile data.
2. Select a reward and order it. In the order view, click on the "Change address" link to access your profile data and change the delivery address.

Please note that rewards can only be delivered to your company address.

We are very sorry to hear that there is a problem with your reward order. Please contact the SATA Loyalty Team at loyalty@sata.com to notify them of your complaint or use the contact form in the SATA Loyalty App under Services/Contact.

First, please check the status of your order under Account/Order history. This is where all your orders are listed with their current status. If the status of the reward is listed as "Shipped", but you never received the delivery, please contact the SATA Loyalty Team at LOYALTY@SATA.COM and state the order number and the ordered reward or use the contact form under Services/Contact in the SATA Loyalty App.

SATA has no access to your passwords and cannot provide any information about them. However, you can use the "Forgot password" function in the new app to reset your previous password.

Please follow the rules for setting a password:
The password must be at least 8 characters long and must contain: Lower case letter, upper case letter, number and at least one of these special characters: @$!%*?&+/~#()-_={}[]|:;<>

The e-mail address is the unique evidence of a customer account in the SATA Loyalty Program coins & more. It cannot be changed and is subject to the highest data protection security requirements.
If you don’t remember which e-mail address you used to register in the SATA Loyalty App, please contact us at LOYALTY@SATA.COM. The SATA Loyalty Team will try to reconstruct your access data together with you.

You can edit your personal data and the delivery address under Account/Profile data.
You can change the language in the app via the start screen before login or under Account/Language.
Your e-mail address and country can only be changed with the help of the SATA Loyalty Team.
Please send a message via the contact form under Services/Contact or by e-mail to LOYALTY@SATA.COM.