With the SATA Loyalty Program coins & more, SATA rewards its loyal customers with SATA coins, which can be redeemed for valuable rewards. SATA coins are collected by scanning a Loyalty QR code with the SATA Loyalty App. The Loyalty QR codes can be found either in or on the box of your SATA product.
In addition to Loyalty QR codes on cartons of SATA RPS multi-purpose cups and the corresponding replacement lids, almost all SATA nozzle sets and many spare parts are also equipped with a Loyalty QR code.

LIST OF ALL PRODUCTS WITH LOYALTY QR CODE

Two different Loyalty QR codes

The Loyalty QR codes of the new SATA products are not in the booklet on the product packaging as it is the case with the SATA RPS multi-purpose cups, but you can find them in the insert inside of the packaging.

Nozzle sets and spare parts

Open the box of your SATA product and take out the insert. Then remove the adhesive label and open the insert. You will find the scannable Loyalty QR code on the right side.

SATA RPS multi-purpose cups

Open the shrink wrap on the box and take out the booklet. On page 3 you will find the scannable Loyalty QR code.

SATA products without Loyalty QR code

Due to the just-in-time production at SATA, it may take several weeks before all of the new SATA products with Loyalty QR code are delivered. In this transition period it can happen that there is no Loyalty QR Code in the packaging of the new SATA product. It is then a product produced before 12.09.2022 and has been stored since then.

In case a customer has a complaint, please proceed as follows:

1. Check the product list
Please check if the affected product is one of the selected SATA products with Loyalty QR code:

LIST OF ALL PRODUCTS WITH LOYALTY QR CODE

2. Send the invoice to the SATA Loyalty Team
If the affected SATA product is one of the selected products and was purchased after 12.09.2022, the customer can send a photo or a scan of the invoice to the SATA Loyalty Team. For this purpose, they should use the contact form in the SATA Loyalty App containing a photo function or send the document via email to LOYALTY@SATA.COM.

3. Credit note
The SATA Loyalty Team checks the invoice documents and credits the corresponding number of SATA coins to the customer's SATA coin account. The customer will be informed about the credit note by SATA via e-mail.